Reference

How bda99 Handles Your Personal Information

Your account data belongs to you, and we treat it that way. This policy explains exactly what we collect when you use bda99, how we store it, who can see it, and how you can request changes — with access and eligibility subject to…

Data collected at account level onlybKash, Nagad, Rocket wallet data handled separatelyNo data sold to third partiesAccount deletion available on requestEncrypted storage for all personal records
bda99 How bda99 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to know what data we hold, ask us to correct it, or request that your account and associated records be removed, contact our support team directly. We handle privacy requests separately from general account queries so your request reaches the right person faster. Response times depend on the complexity of the request and your region.

Team online

Live Chat

Open the chat widget inside your account dashboard and select the privacy or data request category. Our team will log your request and follow up with next steps.

Email Support

Send your data request to our support email address listed in the account help section. Include the mobile number tied to your bKash, Nagad or Rocket wallet for faster verification.

Account Settings

Some data preferences — like marketing communication opt-outs and cookie settings — are available directly inside your account settings without needing to contact support.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption across all stored account records and payment references. Cookie usage is limited to session continuity and basic analytics — no behavioural advertising profiles are built from your activity on bda99. Data we collect is retained only as long as your account remains active or as required to resolve any outstanding transaction queries. Once a deletion request is confirmed and processed, personal records are removed from active systems within a reasonable timeframe consistent with our retention schedule.

Encrypted Account Storage

Every personal record — including wallet references from bKash, Nagad and Rocket transactions — is stored with encryption. Raw wallet credentials are never held on our servers.

Cookie Control

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is navigated. You can adjust cookie preferences in your account settings at any time.

Retention and Deletion

Account data is retained while your account is active. Once you close your account and any open transaction queries are resolved, we remove personal records from active storage on our scheduled cycle.

Data Request Process

To access, correct or delete your data, contact us via live chat or email with your registered mobile number. We verify identity before actioning any changes to keep your account protected.

Your Privacy Questions Answered

These are the questions we get asked most often about how bda99 handles personal data. If your question is not covered here, reach out through live chat or email and we will give you a direct answer.

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad mobile number. Device and session data is also collected to secure your login.

No. We log transaction references for verification purposes only. Your full wallet PIN, password or account credentials are never stored on our systems at any point.

Yes. Contact our support team via live chat or email with your registered mobile number. We will verify your identity and provide details of the data we hold on your account.

We retain records while your account is active and for a period after closure to resolve any outstanding transaction queries. After that period, personal data is removed from active storage.

We do not sell or share your data with advertisers. Third-party processors we use — such as wallet verification services — are bound by data agreements and cannot use your data independently.

The protections described here apply to all accounts, but your eligibility to use the platform itself depends on your local law and the region from which you access bda99.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.