Reference

What Our Legal Terms Cover

Your account rests on a short, written set of rules: who can join, how a bKash, Nagad or Rocket transfer is treated, and what we do with your details.

Eligibility and age rulesWallet and payment termsPrivacy and data useClosing your account

See What's Inside Read FAQ

Terms, Region And Wallet Rules

bda99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

A term only matters if you can read it once and act on it. Two things decide whether you can hold an account here: where you are when you register, and whether the law that applies to you permits this kind of service. Availability depends on

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your local law and eligible regions, and that is your call to make, not ours. If the rules where you live do not allow it, please do not open an account. Where access is possible, the notice explains how your account wallet behaves. Money comes in
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through bKash, Nagad, Rocket, Upay or a bank transfer, and each rail carries its own conditions, so a wallet operator may decline a transfer even when your account is in good standing. We ask that the name on your payment wallet matches the name on your
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profile, because a mismatch is the usual reason a withdrawal pauses for verification. The rest covers fair use of the lobby, how a dispute is raised, and what notice you get before wording changes. When we amend a clause, the revised text replaces the old one
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on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCESS

How We Handle Your Data

Your account record holds what we need to run it: verified name, contact details, login history from recognised devices, and the trail behind every bKash, Nagad or Rocket transfer. We keep that trail for the period the law sets and no longer than we need it. Cookies do the dull work — holding your session and remembering your language — and you can clear them whenever you like, though you will sign in again. Ask what we hold and we will tell you what we can action.

One-time codes at login

A code goes to the number on your account whenever you sign in from an unfamiliar handset, so a leaked password alone cannot reach your wallet.

Name checks on cash-out

We compare the name on your bKash, Nagad, Rocket or bank account with your profile before funds move; a mismatch pauses the request until you confirm it.

Cookies and sessions

Session cookies keep you signed in on your own phone; clearing them or browsing in a private window means a fresh code the next time you open the lobby.

Correction and closure requests

Email from your registered address to ask what we store, request a correction, or close the account; we confirm what we acted on and what we must retain.

GETTING HELP

Reaching Our Support Desk

Questions about a clause, a held withdrawal or a name mismatch belong with our support desk, not a form that swallows them. Write from the email tied to your account, or open chat from the wallet screen while you are signed in — the agent then sees the very transaction you are asking about. Quote the reference number from your bKash, Nagad or Rocket message and you skip the first round of questions entirely.

Chat from your wallet Signed-in chat opens beside your transaction list, so the agent sees the bKash, Nagad or Rocket reference you are asking about without you retyping it.

Email for policy questions Use the address on your account so we can match the request to your profile; write from another inbox and we will ask you to confirm ownership first.

Ask for an escalation If an answer on a term or a held withdrawal does not settle it, ask for the case to be escalated and keep the ticket number we hand you.

Legal Questions We Hear Often

Clauses raise more questions than they settle, so we have collected the ones that land in our inbox most often. Each answer points to the actual step: who to write to, what we check before a payment clears, and what say you get when wording changes. If your question is missing, chat from the wallet screen reaches someone who can look at your account.

Access depends on your local law and eligible regions, so check the rules where you live before you register. If the service is not permitted there, please do not open an account.

It is how we confirm the money is yours. A bKash, Nagad or Rocket account in another name stalls your withdrawal while we ask for proof, so register under the name on your wallet.

The revised wording replaces the old text on this page and applies from then on. If you disagree with it, raise the point with support before you carry on using the account.

Yes. Write from your registered address and we close it. We erase what we no longer need, though records tied to payments stay for the period the law requires.

Support first, by chat from your wallet screen or email from the address on your profile. If the reply does not settle it, ask for an escalation and hold on to the ticket number.

We do, mainly to keep your session open and to remember settings such as language. You can clear or block them in your browser; you will simply sign in again next visit.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFootball Express Bet InfoBda99 Glossary

What Our Legal Terms Cover

How We Handle Your Data

Reaching Our Support Desk

Legal Questions We Hear Often

01 Can I open an account from Bangladesh?

02 Why must my wallet name match my account name?

03 What happens if a clause changes after I join?

04 Can I close my account and have my data removed?

05 Who do I ask about a clause I do not follow?

06 Do you use cookies on lobby pages?

Legal

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